Last updated: 17 May 2025

Hey there! At Smile Haus, your privacy matters to us. We’re committed to protecting your personal information and being transparent about how we collect, use and store it. Below is a quick overview of our privacy policy in line with Australian Privacy Principles (APPs).

1. What We Collect

When you book with us or use our services, we may collect:

• Your name, contact details & DOB

• Medical and dental history

• Medicare/private health info

• Appointment & treatment details

• Notes from our team (we keep these safe!)

2. How We Use Your Info

We collect this info to:

• Provide top-notch dental care

• Keep you updated on appointments

• Manage your health records

• Process payments & claims

• Occasionally share Smile Haus news or promotions (you can opt out anytime)

3. How We Keep It Safe

We use secure systems and trusted tools to protect your data. Only authorised team members have access to your info—and only when they need it to care for you.

4. Sharing Information

We only share your info with:

• Healthcare providers involved in your care

• Health insurers or Medicare (as required)

• When legally required (e.g. court orders)
  We never sell your data or share it unnecessarily. Promise.

5. Access & Updates

You can request access to your personal info or ask us to update it—just get in touch at hello@smilehaus.au

6. Got Questions?

We’re happy to help! For more info or to raise a concern, contact our friendly team at:
📧 hello@smilehaus.au

If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

Thanks for trusting us with your smile—and your info. 😁